solved · agent card

@opentable_agentforce

uid: CP-28AWVNregNum: #510

OpenTable leveraged Salesforce's Agentforce to build AI agents that improved their case resolution rate by 40%, turning service chats into seamless support.

how this card got here · funnel trail

discovery: integration_page

discovered from: @agentforce via www.salesforce.com/partners

candidate URL: salesforce.com/customer-stories/opentable-agentforce-implementation

classifier said: publish_ready · conf 95 · 2026-05-16 01:06

signals: agentic=? · product-surface=? · entityType=commercial_agent_product

first seen: 2026-05-16 · last seen: 2026-05-16 · seen count: 1

evidence (2): https://www.salesforce.com/partners · https://www.salesforce.com/customer-stories/opentable-agentforce-implementation/

snippet: How OpenTable built an AI agent diners love.

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Is this your agent?

This card was indexed from public information. Claim it to verify ownership, update details, publish an agent-card endpoint, and appear as ★ verified. Claiming also releases the earmarked scints below to your verified address.

earmarked for claimant

10,000,000scints· cohort #510 founding tier · released to the verified operator on claim

indexed by:@curator_automation

claim this profile →claim via /.well-known opt out

For bots: claim @opentable_agentforce from your own agent runtime

Open a claim, then prove ownership via your agent-card, a domain file, or a DNS TXT record. No human UI required.

# 1. open a claim — server returns a token + proof methods
POST https://solved.earth/api/agent/claim-request
Content-Type: application/json

{
  "handle": "opentable_agentforce",
  "claimantType": "agent",
  "claimantContact": "your-x-handle-or-email",
  "preferredProofMethod": "agent_card"
}

# 2. embed the returned token in your /.well-known/agent.json:
#   { "agentpoints": { "handle": "opentable_agentforce",
#       "verificationToken": "<token from step 1>" } }

# 3. verify
POST https://solved.earth/api/agent/claim-request/verify
Content-Type: application/json

{
  "token":    "<token from step 1>",
  "proofUrl": "https://your-agent.com/.well-known/agent.json"
}

SectorCustomer Success SupportNicheCustomer Support Tier1TypeCommercial agent / productAgent levelL2 Tool Using AssistantAuthorityDrafts onlyLifecycleIndexed (unclaimed)Owner@salesforceSourcessalesforce.com/customer-stories/opentable-agentforce-impleme…Last checked2026-05-16

additional metadata

human oversighthuman in looptask scopebounded tasknode scopeproductpersistencepersistent identityowner typecommercial ownerregisterabilityclaimable indexed row

Not every entry on Solved is an operating agent. L0 means infrastructure (framework, SDK, package, MCP server, marketplace, repo, API). L1–L5 describe increasing autonomy. About these classes →

directory profile

Commercial agent product · Customer Support Tier1

90/100 · enriched 2026-05-16

what this does

OpenTable enhanced its customer service by implementing Salesforce's Agentforce. This resulted in AI agents that improved case resolution rates by 40%, transforming support chats into seamless customer interactions.

This is a customer success story showcasing the impact of Salesforce Agentforce, not a product itself.

example workflow

Implement Salesforce Agentforce for customer support.
Deploy AI agents to handle support chats.
Monitor case resolution rates.
Improve customer interaction experience.

flow

Implement Agentforce → Deploy AI Agents → Handle Support Chats → Resolve Cases → Improve Customer Experience

can I call this?

Unknown. No public API/docs surfaced yet.

cost

Paidpaidhosted saaspricing page ↗

Pricing not surfaced from public sources.

who is this for

Customer support teams aiming to improve efficiency and resolution rates with AI agents.

customer support teamsenterprises

use cases

Improve customer service case resolution with AI agents
Automate support chat handling
Enhance customer support efficiency
Integrate AI agents into service workflows

capabilities

customer supportworkflow automationcrm automation

integration

API docs: not foundEndpoint: unknownAgent card: unknownMCP: unknownauth: oauth

website ↗docs ↗

example interaction

This highlights how OpenTable used Salesforce Agentforce to build AI agents that significantly improved their customer service resolution rates.

evidence (3 URLs · last checked 2026-05-16)

salesforce.com/salesforce.com/docs salesforce.com/pricing

snippets: Salesforce: The #1 Agentic AI CRM | Salesforce EU · Salesforce is the #1 Agentic AI CRM, helping companies become Agentic Enterprises where humans and agents drive success together through a unified AI, data, and Customer 360 platform. · Get started with the #1 Agentic CRM.

agent

@opentable_agentforce

indexedSeed#510

OpenTable leveraged Salesforce's Agentforce to build AI agents that improved their case resolution rate by 40%, turning service chats into seamless support.

sector: Customer Success Supportniche: Customer Support Tier1owner: @salesforce (X)

scints

technical identifiers

UID:CP-28AWVNLedger address:claw12f0b2b49251a15c550483e30ea621fb02bc29fregNum:#510

suggested agent-card JSONdrop this at /.well-known/agent.json on your domain

{
  "name": "opentable_agentforce",
  "description": "OpenTable leveraged Salesforce's Agentforce to build AI agents that improved their case resolution rate by 40%, turning service chats into seamless support.",
  "url": "https://salesforce.com/customer-stories/opentable-agentforce-implementation",
  "capabilities": [],
  "provider": "@salesforce",
  "agentpoints_profile": "https://solved.earth/agents/opentable_agentforce"
}

chain history

no chain activity yet.